Loan Assistance | Southside Harley-Davidson® | Virginia Beach, VA
Loan Assistance at Southside Harley-Davidson

Loan Assistance

Mortgage Loans Assistance

Ally Bank

Ally Bank said they will defer
Ally Home payments for up to 120 days for homeowners who are facing financial
hardship due to an interruption in income. “During this time, interest will
accrue, but you won’t be charged any late fees or have impacts to your credit,”
Ally Bank said in a statement. If you need to start this process,
call  1-866-401-4742.

Bank of America

If a person has a hardship related to
the coronavirus and is unable to pay us or has an issue with their account, we
encourage them to call our client services team,” Halldin says. “Home Loans
Special Payment Forbearance and auto loan extensions are available to clients
to assist with suspending payments during this difficult time.”

Quicken Loans

“At Quicken Loans, our number
one priority continues to be our clients and making the online mortgage process
as clear and safe as possible to help provide some certainty in these uncertain
times,” says John Perich, director of public relations at Quicken Loans. “We
are following the processes outlined by Fannie Mae, Freddie Mac and Ginnie Mae
to provide forbearance relief to those affected by COVID-19, and urge
policymakers at the federal, state and local levels to act now to present
options that allow mortgage servicers to help homeowners whose cash flow may be
impaired by this unprecedented crisis.”

TD Bank

“At TD Bank, the health and
well-being of our colleagues and customers is our primary concern. We recognize
that people in communities that we serve may experience financial hardship due
to Coronavirus, so we are offering assistance to our impacted customers. Our
financial relief options for impacted TD customers are available upon
 These assistance options may include, for example, fee
waivers, early access to Certificates of Deposit and payment extensions,
depending on the customer’s request,” a TD Bank spokesperson said, in a

If impacted customers have
concerns about meeting their mortgage or home equity loan payments, they may
contact 1-800-742-2651 for assistance.

Wells Fargo

“Wells Fargo is committed to
helping customers experiencing hardships, including from the Coronavirus
Disease (COVID-19),” says Beth Richek, vice president of corporate
communications at Wells Fargo. “For customers in need of assistance, we have
specialists available to discuss options for their consumer lending, small
business and deposit products.”

-List has been
verified by “ company website”


Federal Credit Union

Remember, we are offering several Member Relief Programs,

  • Skip-a-Payment
    on Consumer Loans - an email was sent yesterday with details and the due
    dates have been already been moved on your Auto, Boat, Personal
    loans. More Information »
  • Emergency
    Relief Loans - to assist in cases where you have had a reduction or loss
    of income.
  • Waiving
    of Certificate early withdrawal penalties

Thank you
again and please stay safe.


We understand and recognize that managing your
money may be challenging in the weeks ahead. To help you free up additional
household cash for paying bills, ABNB is allowing members to skip their
next month consumer loan payment on qualifying loans, waiving the
normal $25 fee per loan.

Here’s How it Works

Request Skip-a-Payment*- Enroll in our special Skip-a-Pay Loan
Payment Relief program though our Secure Messaging system located in ABNB’s Online Banking. Not enrolled in Online Banking? It’s easy. Click here to enroll; it only takes a minute.

Special note to ABNB credit card holders: You may still make your regular credit
card payment, but we are automatically skipping your next month’s minimum
payment for you, with no fee. There’s no need to take any action!

Qualifying Skip-a-Pay loans include all
consumer loans EXCEPT:

  • Business Loans
  • Mortgage Loans
  • Home Equity Loans and Lines of Credit
  • Student Loans

We hope this program gives you peace of mind
while dealing with the day-to-day uncertainties we all face. If you need to
speak to us privately regarding additional financial arrangements, please call
757-523-5300. We are here for you. Thank you for trusting us and being a valued
member of ABNB.


*There is also credit card assistance:

Issuer assistance

In response to the
virus outbreak so far, several issuing banks have released statements
regarding their ongoing monitoring and response for customers. For credit
cardholders specifically, here’s what each issuer stated:

American Express

According to reporting
from The Points Guy, American Express cardmembers who experience financial hardship as a result of coronavirus can reach out to Customer Care
Professionals by calling the number on the back of any Amex card, using online
chat or through the Amex app. The issuer is working with customers on an
individual basis to find personal solutions which may include waiving late fees
or return check fees, waiving interest charges for a period of time, reduced
monthly payments or a temporary interest rate reduction.

Bank of America

Bank of America has a help page for customers to find resources they can use if affected
by coronavirus. Call the number on the back of your card or reach out online or
via mobile app to ask about individual assistance options or the bank’s
hardship program. According to a recent report from the New York Times, Bank of America may allow skipped payments due to hardship,
but will not waive interest.


Customers already
experiencing difficulty or anticipating problems making payments are encouraged
to reach out to the specialist teams at Barclays for assistance. The issuer is also “enabling customers to
apply for a temporary increase on their credit card limit.”

Capital One

Cardholders are
encouraged to use digital tools online and via the Capital One mobile app for
account management. According to the same New York Times report, Capital One
may allow eligible cardholders facing hardship to skip payments without
accruing interest, but those impacted financially by the virus should contact
Capital One
 to work out an
individual solution.

“We understand the
concern and uncertainty people may be experiencing surrounding the coronavirus
(COVID-19) and are committed to being responsive to the needs of our customers
and associates as the situation evolves,” a Capital One spokesperson said via
email. “We also understand that there may be instances where customers find
themselves facing financial difficulties. Capital One is here to help, and we
encourage customers who may be impacted to reach out so we can discuss and help
find a solution.


Account holders who have been affected by coronavirus should call the
number on the back of their credit card or on their monthly statement. As a
precaution against potential scams, the issuer also advises that, if someone
from Chase reaches out to you, they will not ask for confidential information
such as your name, password, PIN or other account information.


Eligible Citi
credit cardholders
 may make use of
“always on” assistance programs, which include credit line increases and
collection forbearance options. According to a representative from the issuer,
cardholders are encouraged to reach out if they need assistance so Citi can
work with them individually to understand their particular needs and ensure
assistance accordingly.


In a statement,
Discover said it “will be extending relief to qualified customers who are
experiencing financial difficulty caused by the spread of COVID-19. Discover
customers may receive assistance that can include support related to payment
timing, fees and late payments.”

Fifth Third Bank

Fifth Third developed an assistance program for customers facing
hardship due to the coronavirus. Credit cardholders may defer payments (up to
three payments) and will not be charged late fees during the deferral period.
The bank has a dedicated hardship assistance line which customers can reach by
calling 866-601-6391 between 8 a.m. and 5 p.m. ET, Monday through Friday.

Goldman Sachs (Apple Card)

Apple notified
its Apple
 customers via
email that any cardholder seeking assistance may enroll in a Customer
Assistance Program, allowing them to skip March payments without accruing
additional interest charges on their balances.

Navy Federal

Navy Federal’s assistance
 for members in
response to coronavirus includes credit card limit increases, which cardholders
can apply for within the mobile app and late fee refunds, which the issuer
recommends using its eMessage function to request.


Synchrony, which
issues retail credit cards for many popular national brands like Lowe’s, Sam’s
Club and PayPal, is available to assist cardholders impacted by the coronavirus
and will work with customers individually, according to a statement via email.

Customers facing
financial hardship should contact Synchrony and engage with the issuer’s
customer service teams to discuss options. These may include waiving fees and
charges across credit card accounts, evaluating credit limits to assist with
purchasing power and waiving fees on Synchrony Bank deposit accounts as needed.

U.S. Bank

U.S. Bank advises
 who have been
impacted by coronavirus to reach out by calling 888-287-7817 to discuss
individual solutions.

Wells Fargo

Wells Fargo customers experiencing hardship related to coronavirus and
in need of assistance are encouraged to call 1-800-219-9739 to speak with a
trained specialist about available options.

“Wells Fargo is working
on a daily basis to ensure we are putting measures in place to support the
needs of our customers impacted by COVID-19 in the most effective ways,” a
representative from the issuer said in a statement via email. “We are currently
providing assistance including fee waivers, payment deferrals, and other
expanded assistance for credit card, auto, mortgage, small business and
personal lending customers who contact us, and we will continue to communicate
with customers as the situation evolves.”